Our practice runs on an appointment system and we strive to run close to time. We encourage patients to book the appropriate level of appointment to suit their needs. A standard appointment: 10 – 15 mins This allows us to deal with 1 – 2 medical issues, i.e. a breast examination. A long appointment: 15 – 30 mins This allows us to deal with 2 – 4 issues and gives timer for a longer discussion and more extensive examination and investigation planning. This appointment is suitable for health checks. Prolonged appointment: 30 – 45 mins This is required for comprehensive history taking and counselling, a complete examination and care planning. This is suitable for new patients that have complex needs. Urgent appointments These are usually same day appointment and these patients will be given priority when they arrive. We ask for your understanding if an urgent case is given priority over you, which may cause the doctor to run behind schedule. Running late for an appointment If you are running late for your appointment, please contact us ASAP to see if we can accommodate you, or should you need to rebook. Cancellation of an appointment We require 24 hours notice of a cancellation to allow us to reallocate your appointment time. Failure to attend an appointment From 2017 we will introduce a $35 non-attendance fee which will be payable before your next appointment. We can accept this payment over the phone.